We are only offering refunds in case you receive a damaged item.
Please call us at +00 357 25 385 700 or send us an email to [email protected] stating the following:
- Your personal details (name, telephone number, order number and email)
- The details of the damaged product (code, colour and size)
Fill in the Return Order Form (found in your parcel or online here), attaching a photo of the damaged item.
Please send the undesired item with Geniki Tachidromiki in Cyprus and with a tracked service from the rest of the world, free of charge.
Once we receive the damaged item, we will offer you a refund (including any delivery costs incurred). This will be processed within 3-5 working days.
Cyprus: We offer free delivery for orders above €100. For orders less than €100, the delivery fee is either €3 if you choose to pick your order from an Akis express point or €4 if you prefer home delivery. If you purchase any items on sale, the aforementioned delivery fees apply, irrespective of the total order cost.
Cyprus: 2-5 working days depending on the destination